親愛的客戶 您好：

Dear Customer,
　　感謝您長期以來對第一銀行的支持，守護客戶的資產及權益一直是我們最重視的責任，為保護您的權益，本行嚴禁行員為下列不當行為：

Thank you for your long-term support for First Commercial Bank (the “Bank”, “we”). Protecting the assets and interests of our customers has always been our top priority. To protect your rights and interests, we strictly prohibit the following improper behaviors conducted by the employees of the Bank:

Misappropriation of the customer's money or taking deposit certificates, passbooks, seals, password slips, bank cards, life/property insurance policies, and other correspondence on behalf of customers.

Keep blank withdrawal forms, product application forms, or other transaction documents that have been sealed or signed by the customer, or conduct transactions by means of aforementioned documents without authorization.

Operate automatic devices such as online banking, mobile banking, phone banking, and ATMs on behalf of customers; transfer funds, apply for the purchase of investment funds, invest in commodities, withdraw cash, or apply for loans, credit cards, online insurance, change of insurance contracts, and other transactions on behalf of customers; and set or keep passwords for the aforementioned automatic devices on behalf of customers.

Encourage or induce customers to invest in financial instruments through financing, induce customers to cancel or terminate insurance contracts, terminate time deposits, or use loans or insurance policy loans to pay for premiums, or enter agreements with customers to share investment proceeds or promise to share losses.

Recommend or implicitly suggest the customer to fill out false information.

Fund transfers or borrowing with the customer or use the employee's personal or affiliated accounts for customer transactions.

Set up a private website or one in the name of the Bank without authorization, participate in a website set up by a loan agency, or respond to public finance-related issues on a website of a loan agency.

Promote and sell goods, services, and businesses not authorized by the Bank and not authorized, approved, or registered by the competent authority. Promote, solicit, or persuade customers to use personal loan products offered by overseas Internet platform operators.

Produce or provide instruments (including but not limited to transaction certificates or statements) to customers in private or in the name of the Bank. Use the telephone number, mobile phone number, address or e-mail address of a branch, employee, or other person who is evidently unrelated to the customer as the contact information for the customer or the delivery address for the aforementioned documents. Collect, on behalf of the customer, documents that should be collected personally by the customer.

Use unauthorized promotional materials for advertisement, business solicitation, and promotional activities.

Forgery, alteration, or modification of the customer's application documents or information provided for transactions such as withdrawal forms and agreements, or forging the signature of the customer/supervisor/colleague on the documents.

Fill out the "Customer Risk Attribute Assessment Questionnaire" on behalf of the customer.

Accept a loan application on behalf of the customer.

Use the Bank's property, information, or the employee's position to accept kickbacks from the customer, request entertainment, gifts, or commissions, fees, and other inappropriate benefits from the customer, or participate in the customer's investments.

Include mortgage life insurance products into a loan package or induce customers in an inappropriate manner during the loan process.

Use erroneous pricing, commission rebates, or other inappropriate methods for reducing insurance premiums to solicit insurance business. Promote and sell insurance products that are not distributed by the Bank (insurance products distributed by the Bank have "First Commercial Bank" specified on all brochures).

Export customer data without authorization or provide them in any form to any third party unrelated to the business transaction.

Conduct transactions on behalf of the customers in the name of the employee, the Bank, or a third party.

The relationship manager conducts all over-the-counter operations on behalf of the customer, receives and collects statements on behalf of the customer, leaves the office to collect or deliver cash or open accounts, or leaves the office to deliver password letters for Internet banking. The relationship manager serves as the employee responsible for verifying the seal or personal signature for the customer's account, basic information, automatic equipment application, change or loss application or operation. The relationship manager provides personal electronic devices for customers to access online banking or mobile banking.

The employee posts any comments about the Bank (e.g., investment advice) on any social media on behalf of the Bank without prior authorization.

提醒您：於本行申購基金及扣繳保險保費皆連動客戶帳戶或以信用卡扣款，無須另填立取款憑條。

Reminder: If you purchase funds or apply for the debit of insurance premiums at the Bank, such transactions are automatically connected to the customer account or credit card for payment, no additional receipt for withdrawal is required.

如您發現本行行員有以上行為，請隨時以客服專線：(02)2181-1111或檢舉信箱：audit@firstbank.com.tw通知本行，經查屬實，本行將依規定懲處涉案行員。為保障您的權益，請勿委託本行行員執行上述禁止之相關行為，以免造成爭議。另建議您定期更新基本資料，以利完整接收本行各項通知，第一銀行在此感謝您的支持與愛護，並祝福您及您的家人健康快樂。

If you discover any employee of the Bank to conduct the aforementioned actions, please call the customer service hotline: (02) 2181-1111 or send an email to the reporting mailbox: audit@firstbank.com.tw to notify the Bank. If your information is verified, the Bank shall punish the bank employee in accordance with regulations. To protect your rights and interests and avoid disputes, please do not request employees of the Bank to perform the aforementioned prohibited actions. Besides, we recommend you to regularly update your basic information for receiving notifications from the Bank normally. We thank you for your support, and wish you and your family health and happiness.